Our Process – Crystal Performance & Solutions

1. Pre-Service Audits (Strategy)

Our Audit solutions guarantee a thorough evaluation of your ICT needs and the right recommendations to take it to the next step.

Our GOAL here is to protect your investment while ensuring you get the best return on Investment.

Our IT Audit Services are:

GAP Analysis
Infrastructure and Service Audit for New or Upgrade
Pre-system Implementation Review
Infrastructure Technology-to-Business Needs alignment assessment

2. Design & Implementation

You need an Infrastructure and Service design architecture which ensures that you are compliant with industry standards whilst increasing your agility to evolve as technology evolves;

Our approach to Infrastructure, Service and Solution Design
includes scope in:

IT Networking Systems Infrastructure Architecture Design
Design Validation
Data Center Network Infrastructure
Collaboration (Text, Voice and Video)
Digital Signage Design and Build-out
Cybersecurity Architecture

3. Service Transition

Now that you have the right solution in place. How do you get the best Return on Investment? We believe that the formula to achieve a successful solution from a user perspective is to apply the right harmony of; Systems (Solution) + Skills (People) + Processes (End-to-End) all working as a perfect harmonized pulley system.

To ensure we push towards that perfect harmony, we ensure the delivered solution is optimized to your needs. We then work with you to identify the skills required for your users and system support teams to get best from the delivered solution through options of on-site training, On-job buddy up training, as-built manual interpretation and documentation and knowledgebase deployment for your team.

Our service scope in this phase includes:

Skills Audit, identified during Service 1 in strategy phase
Training on As-built solution
Knowledge-Based Training
OEM based Training
On Job Training
Product and Service-specific certification
Solution Manual interpretation

4. Multi-Level Infrastructure and Service Support

We understand that sometimes you just can’t handle it all by yourself. We are here for you.

Our Service support capabilities and delivery model ensures that no matter the scope, we can provide you just the right multi-level support services that are just-in-time.

Our Service Support options in this category include:

Call-out Support
3 – Tiered Support
Remote Support
Managed IT Desktop Support
Remote Monitoring, Notifications and Service error correction
IT Management Services
OEM Management (RMA, Warranty, Solution Support)

Multi-Level Infrastructure and Service Support